Frequently asked questions
Safety, payments, customization, and privacy. Everything you need to know before booking.
Payments & Pricing
How do payments work?
Do you offer discounts?
What forms of payment do you accept?
Are prices all-inclusive?
Customization & Add-ons
Can we customize packages?
Can you arrange extras like chefs, DJs, or private events?
How far in advance should we plan?
Can you plan corporate or mixed-group trips?
Privacy & Discretion
Will our information be kept private?
Do you work with high-profile clients?
Are your villas and events private?
Safety & Local Support
How safe is Cartagena?
Do you provide transportation and security?
What if something changes during our trip?
Cancellations & Changes
What’s your cancellation policy?
Can we change the number of guests later?
What happens if weather affects our plans?
On-Ground Experience
Who meets us when we arrive?
Do you handle restaurant or club reservations?
Will someone be available during the trip?